The San Marcos, TX postal service is indescribably horrendous. Poor customer service, never answers the phone (the number will just disconnect you), Rude beyond belief, apathetic... PLUS our mail rarely is delivered to the correct box (we get multiple neighbors’s mail and they get ours). And package delivery... forget it. I despise that Amazon contracts out to them. Half the the time the SAN MARCOS TEXAS POSTAL WORKERS say they can’t deliver a package due to “circumstances” and most of the time it’s pure laziness. Then when you go to pick it up... by ringing the bell at the Blue door, it takes upwards of 30 mu minutes plus for ANYONE to even come to the door. This is getting ridiculous
The staff are the most unhelpful in all of my dealings with the PO. Later when I tried calling back due to another mailing issue, there was never an answer. No self service kiosk available in a busy city and lack of customer service makes this a poor rated post office!
Worst PO in the country. Everything is broken. You can’t use the self service kiosk in 7 years. They never answer the phone. Instead of leaving a notice in your mailbox to come get a package, they leave it sitting on top of mailboxes on a busy highway. Or if you’re lucky for them to do their job properly, you go to pick up your package and the “retail” part has moved. You want to call to see where to pick up your package but they don’t answer the phone. So you drive all over town making three stops in total. I even had our carrier leave a rude message in all three of our boxes because they kept getting run over so we replaced them and put them in numerical order and they flipped out.
Horrible service. Didn't drop Priority Express package at rental office, returned to post office with no notice. Office says this is common and varies by carrier. Medication now missing in transit. No one answers the phone at the local station, and automated system says redelivery not an option. HORRIBLE service.
I didn’t get a package delivered because it was supposedly “too big to fit mailbox”. After I picked it up at the post office, I took it back to my personal mailbox and found that I could literally put 3 of the same size packages in my mailbox. I took photos to show the postmaster. My guess is that there was rain that day and the carrier didn’t want to get wet.
Yesterday, sunday, April 7th. One of your carriers was so lazy that they left two amazon packages in the street, this happened on a sunday once before, a blonde very heavy woman stuffed my mailbox, with melted medicines, we are not allowed to use a mailbox, we have a mail center on mccarty street, san marcos estates, so I stuffed the mailbox with rocks to encourage her to do the right thing and deliver to my door step, but who ever it was just dropped them on the ground, on the street by my mailbox, really? how lazy do you have to get? Fire that person, Government worker, just keep adding to their file and eventually you can fire them.
• Replied to Jason O'Brien
UPS is better
About a year ago I ordered a microphone. Unfortunately it was being delivered by San Marcos USPS. I checked my mail everyday before and after work. After some time of not receiving my package I checked the tracking and it said it was delivered.
I called the office and was told, Sorry but our GPS said it was delivered.
Their GPS can not be exact location, so either someone working there stole it or it was delivered to another house that's close by.
This location does not care, and now I'm having the same issue. Package says delivered, but where HELL IS IT?!?
I moved here 6 months ago from the Chicago area. Before that I lived in Kansas City. The postal workers here in San Marcos are by far the nicest, fastest, most helpful postal employees I've ever met. They are consistently good-natured, helpful, and calm, unlike the jaded, stony faces I'm used to experiencing elsewhere.
Worst post office ever. Nothing works there. The doors are broken, the self service machine is broken, and the drop package bin is broken. Unless you can get off work to stand in line, do not use this post office.
I've had issues with mail being delivered to several addresses I've lived at in San Marcos over the past 2 years. Right now my issue is that even tho it has MY NAME ONLY on my mailbox, I still receive many other peoples mail while mine is ABSOLUTELY NOWHERE TO BE FOUND. I've tried returning them and writing anything to be more clear like "ONLY CHAMBLISS, NO ONE ELSE" but for some reason, I keep getting mail for Casey Bass and some other fellow. I've had my mailbox packed so full that multiple pounds of paper fell to the ground as soon as I opened it. I cannot contact the office due to the website lying about their phones. I have bills, surcharges, court documents, new address licenses, and online orders that have all failed to make it to my home over the past several months.
First, the fact when problems arise, can never reach anyone on the phone at this post office when trying to reach someone to come out and lock our mailboxes! Complaint is Saturday, 08-04-2018 and again today Monday 08-06-2018 the community mailboxes were left standing open- not just loose as in not latching or such, but standing wide open all panels including outgoing mail slots. Carrier obviously just drove away. Unfathomable how or why this could occur and twice? 80 to 100 residents mailing or receiving mail, keys to parcel boxes all left exposed. We have ongoing issues with the contracted carriers. Need to find better employees entrusted with seriousness of our mail.
When an employee of the highway patrol gets fired this means that that person can't be trusted I know for a fact that one of the employees there have been fired from the California law enforcement job does this mean that that's the making of a good employee or is it the qualifications to be hired at the San Marcos post office I had an Amazon Prime account that means I want my packages on Sunday no there were two ways into my apartment complex that are always open they're just too dumb fat and lazy to take there hands off the steering wheel how about we go down and we hire all the elementary kids to deliver the mail and save the taxpayers retirement on all the employees and contractors at the San Marcos post office since they can't get it through their head to walk through the gate follow the sidewalk to building 7 and knock on my door did they lose their way at the restaurant from the buffet Court when it says all you can eat instead of you need to go to work maybe I can get me one of those fat lazy driving jobs please hire me San Marcos post office please please please please
I live at 720 Snyder Hill Dr in San Marcos, TX 78666. I have received my neighbors mail 3 times in the last two weeks. I have had to go down and put it in his box. This has happened numerous times over the last 3 years.
I am concerned I am not getting all my mail since whoever is gettinig my mail is not bringing it to me.
Please make sure the carrier delivers to the correct address.
Found a slip in my mailbox saying they tried to deliver but I was not home but I WAS home all day! When I called, was told package would be delivered today (Saturday) BUT the mail ran and NO package! Driver said someone else may have it. I have been here for 30 years and never before has the mail service been this poor!!
This has got to be the WORST post office that I've ever had to deal with. The mail delivery to my subdivision is PATHETIC at best. Complaining to the postmaster general does NOTHING because they do NOTHING about rectifying the problem with the mail carriers and mail delivery issues. This is a reason to hate Unions....1/2 of those people should've been terminated 10 years ago.
Why is the phone ALWAYS BUSY! I went to the post office and asked.. they told me there was was an issue on the primary line and use the same number but change the last number to a two. So the next time I needed to call I used the new number. Low and behold it was ringing!! Woo! and it rang and it rang and it rang and so on.... then the line cut off. Now the second line is constantly busy as well.... Both lines are busy! No matter when you call. It is busy. Always. They need to be audited or something.
how awful the delivery system is. Years of break ins, misplaced packages and mail, recently christmas packages opened on the side of the road. Really! Able to part way open community box. The worse system I have ever had.
After years of lost mail and mail in the wrong box, and vandalism I have decided it was necessary to write my congressman and senators. The mail delivery system in san marcos is severely deficient ! They are unable to read or be punctual . Sometimes we get mail at noon, 2:00, 4:00, 5:00, MAKES NO SENSE!
• Replied to ALICE ROBINSON
Since no one updates this website, I am going to do the residents of San Marcos a big favor and post this Post Office's NEW PHONE NUMBER here:512-392-4835Posted on November 5th, 2015.
Honestly it was an alright service, the lady on the phone was arguing with me on the phone over the address, I put saying I hadn't typed it correctly, when I checked my shipping address, and it says exactly what she said I should put. Its the same address I put on every place I order from, and ive never had a problem until today.
After I called about 30 times, they finally answered and she was trying to lecture me on how to type an address properly. I'm a grown woman I know how to type and address
• Replied to Jenn
Whoever is delivering the packages to University Heights Apts has got to be THE dumbest person ever. I clearly wrote on the second address line IN BIG BOLD LETTERS TO DELIVER THE PACKAGES TO THE FRONT DOOR IF THE OFFICE IS CLOSED!!!! WHY DO I NOT HAVE ANY OF MY EXPEDITED PACKAGES I PAID FOR TO BE IN MY POSSESSION 2 DAYS AGO!!!! YOU GUYS ARE BEYOND STUPID AND BEYOND RIDICULOUS! Classes just started and I need some of those items for school. I can not believe I have to deal with the extra stress of this because that driver can't get it right.
Also have called several times, always busy, carrier a hard box in sideways in a small apt box, took 3 people to get it out, there larger boxes for boxes bigger than box, how can you make a complaint, when the phone is always busy. Sad how the postal systems have gone down and they wonder why we hate to deal with them.
My amazon package that was supposed to be delivered today per their prime service was not, at no fault to amazon. The tracking info says this office received it at 8am today, but apparently no one at this incompetent office bothered to put my mail on today's truck. I tried calling, but of course they didn't answer. This isnt the first time they have LOST or failed to deliver my mail on time. It's a shame none of the employees read these comments, because something needs to be done about the poor service "provided" by the San Marcos postal service.
Where is my package. It says it was delivered to me last Thursday but that is not the truth. This is not the first time this post office has neglected to deliver my packages and I am dreading having to deal with them in person because the employee there are straight rude and condescending. I am sorry you work in a post office but please have a little pinch of customer service for the sake of us taxpayers. I could try calling but we all know it won't get answered...
It's a fact that the US postal service has lost so much business! And I'm willing to bet that TERRIBLE customer service AND the fact that they don't answer the phones at any of their locations has a lot to do with it!!
• Replied to annoyed san martian!
On the contrary, a majority of the post offices are extremely efficient and answer the phones promptly. I'm sorry that a majority of yall have had such a negative experience at this office but on the whole, the postal service provides a very vital service to the nation. i live in Alaska on what's called "A Dog Sled Route. it is tough to get anything all the way out here but ill be darned if i don't see that mail truck out here in the middle of nowhere damn near every day, barring the fact that sometimes we have up to 6 or 7 feet of snow on the ground
• Replied to annoyed san martian!
would be nice is someone would answer the telephone at this post office! This is ridiculous!