Last night my son and I traveled to this post office/distribution center to mail back his textbooks that needed to be postmarked yesterday. This office states last collection is 8:00pm. We arrived at 7:30pm, but there was no where to drop the package. :( Our local post office allows you to drop packages 24 hours, but there last pick up time is 5:00 pm. This location is a distribution center that should allow you to drop off packages 24/7 just like ours, especially with the latest pick up time of any around.
Worst post office ever. No one answers no one gets back to you. No one works they lose your important mail and have no idea where it is. Horrible this location needs investigating or should be shut down.
There are some really great things about this branch. The person who runs the package pickup window is wonderful. She works very hard, is extremely pleasant, and is very knowledgeable. We are very lucky to have her in our district. The main counter runs very efficiently. Not a lot of chit chat. They get things done!
This review is to counteract negative comments below. I have been going to this post office since it opened and have always received wonderful, polite service from all the employees. Something may happen in delivery, for which these employees in the post office are not responsible. But they do a great job of serving the public in a fast, efficient, polite if you are polite to them, manner.
This is the worse post office and most are bad. Mail delivered in incorrect mailbox and money order lost or thrown away. Horrible customer service.anc consumers affair did nothing. Next stop is an attorney.
Westgate Post office is very informative, speak with authoritative in they are to always able to answer the customer's question. I never wait in line more than two people ahead. These employers are great in their customer service and doing job in a timely manner.
I live at 2910 Shady Grove Road in Durham, 27703. I tried to call the number above and it is a private person, so I guess I may have to visit the post office to complain that the postman now on three occasions has run off my driveway and damaged the lawn and just did it again today. The very wet conditions have made it so that he has left large, deep cuts each time.
Every time I go to the Westgate location, I see Nancy working hard; she seems to be everywhere! She actually pulled me out of line on Saturday to help speed along my visit. I appreciate her knowledge of her job, her willingness to always help, and taking the time to explain things to others. She is an absolute professional! Thank you, Nancy, for all you do!
Sucks does not begin to describe it. I am trying to find out why my package is not here and the only information I can get is that it was in South Carolina a week and a half ago. no one will answer on the customer service line the tracking line or my local post office. if ever there was a example of poor service this is it.