If the mail person elects not to lock a large multi-unit mailbox for a commercial building and leaves all of their mail available for the taking who is someone supposed to call to have it secured. I spent over an hour of my work day calling and letting the phone ring on and on and pressing buttons through unhelpful menus and never once able to get an actual person on the phone? Shouldn't the post office be held liable for the theft in such an instance? Because I don't know what else to do! I understand you may not want to talk to a thousand angry package missing people every day but there needs to be a way to communicate these kinds of time sensitive issues and remedy them.
THANK YOU! Literally this has been my day. It is RIDICULOUS!
• Replied to Community Manager
I have a po box at the jefferson st se olympia wa site and i have mail that cant be shipped to a p.o box so i was wondering if there was an address i can use to ship items that cant be shipped to a po box?? The last post office i had a box at offered an address that anyone who owned a po box, could use for this exact issue. Please let me know as soon as possible. Thank you
I'm dealing with trying to find my package,, but they dont answer their phone. It's been10days since they marked it "delivered to parcel locker" then a note in my mail box saying it was too big. I responded for redelivery to my front door, I have heard nothing back, and the phone disconnects after ringing forever. It's been 10days! Its. Een reported delivered to business I bought from but I haven't seen it! I finally have a day off where I get to waste my time and pick up the package myself nearly 2weeks later, since its clearly not being delivered, but not if they dont answer their phone to tell me where it is 😒
February 9th we received no mail. We are a business and always have at least one or two pieces of mail. I tried calling the main branch on Jefferson which is the station that serves our business. No answer of course. I tried all day. I have never in the past had anyone answer that number either. We have another business across the parking lot from us, and routinely almost every week some of our mail is delivered to our neighbors. We have reported this, talked to the mail carriers about this, and nothing changes. Now we just roll our eyes and trade mail. This is getting so frustrating.
In the last couple of weeks there have been several delivery errors to my address in Grass Lake Village in West Olympia. Twice in the last week I’ve received packages that don’t belong to me so I’ve delivered them to the correct address. I also was supposed to have received a package and tracking from USPS says it was delivered but I did not receive it. I tried to call to local post office but there is no way to reach a person or to leave a message. If there is a carrier issue I think the post office needs to know but there isn’t a way to leave feedback short of going into a post office. I can appreciate the challenges for the post office during the pandemic but I think feedback if there are specific problems should be easier and helpful for overall efficiency of operations.
I want to thank my mail man and all mail persons for working so hard during this hard time. I know everyone is working very extra hard, more hours, and lots of stress in doing that. I just want to say thank you to all for everything you do for all of us. You are awesome!!
My Senior apartment complex in West Olympia Has received mail once in the past week. The postman pull in and pull out because there was no parking. There is parking on the street. Our payment to our bills have not been picked up either. Why is this happening?
I have had 2 Amazon packages literally thrown at the door causing the items to break. I didn’t complain because amazon is good about replacing broken items and I figured with covid y’all deserved a little grace. But it’s progressively gotten worse. Today, once again, a heavy package was thrown breaking the contents and the flowers in the flower bed it was thrown onto. What the hell?! The flower bed?! And this time it was a gift from family so no Amazon to cover your terrible service. Seriously disappointed! An hour hold to talk to a human too. Olympia USPS is the worst!!!!
I live at a SE 98501 address. For years I had excellent mail delivery. However over the past year the quality of delivery has significantly declined. I subscribe to the Wall Street Journal, delivered by mail. I typically do not get the paper each day. Instead they come one or two days late and in groups of two or three days. At the same time, the junk mail that goes straight to recycle almost never fails to arrive.
As I write this at 6:20 PM on Tuesday June 2, 2020; mail for today has not yet arrived. Not even the junk mail.
All the postal people I have met are polite and pleasant. Somehow the systems fails continually. I do miss my outstanding carrier from past years. Today, I wish I had another option to USPS.
Good afternoon. Who was the woman who was delivering packages to Champion Street, Scott Lake In Olympia on Memorial Day? I don’t appreciate her throwing our package at the back wheel of the car and landing on the grass on a rainy day. On all days of today. Please write me back and let us know what the heck this was all about. This is absolutely atrocious behavior from the postal service.
Why are you in the shipping business?. I have been waiting for a month to recieve a package, which finally shipped and now you can't deliver because it is 8 feet long and won't fit in your truck. Stay with just mail and leave the shipping to the real shipping companys,please.
This is the third time now.
We keep receiving notes from the postal office in our community mail boxes that they tried to deliver to our home but no one was home. Not only are we home each time this has happens, our doorbell never rings, no door knocks, and our camera system never picks up a soul from the postal office coming by our house.
This time it was a birthday present, now days late and still not recieved.
Our daughter sent a package to our son in Olympia, he received it. We sent a card to THE EXACT SAME ADDRESS and it was returned as "undeliverable"... Do we need to start using something other than USPS to get things to him?
We receive emails showing mail that should be delivered but haven’t gotten mail in a week. I have watched the driver fly down our street and not make one stop. I am not sure if the problem is at the post office or with our driver but this is getting really old and have had this problem before.
Carrier states he can not deliver mail stating husband truck is to close to mail box. Took pictures and discuss with supervisor and supervisor felt is was parked far enough away. Mail carrier came back to my door and stated he was going to stop delivery even through I stated my husband truck has not moved for 2 weeks. Carrier told me that was “not true”. Excuss me but did he just call me a liar? Felt like it. I tried to call the Olympia post office NUMEROUS times to talk to the supervisor again but the phone rang and rang and no one answered. Went around the neighborhood and took pictures of cars parked closer to the mall boxes than my husband truck. I am going to continue trying until this matter gets resolved.
I received two messages stating the USPS person had issues making a delivery of a package to my house yesterday. The first message stated “the business was closed.” My address is a private residence. The second messages stated “the person was unable to access my front door.” There is nothing blocking my driveway, sidewalk or the front door. I reviewed my Ring devices and found there is no evidence that anyone attempted to make deliveries at the times reported in the messages. I tried to call and speak with a representative of the Post Office but couldn’t get past the automated system.
My family's mail has not been delivered for more than a month. I was expecting lab results and my work paycheck. I walked personally on the post office and gave a change of address not only once, but three times. My husband try to change the location on line and they are claiming it has only the change was only done via computer. I asked the clerk were was my mail and he said he did not know, he did not help me or guide me to resolve finding my mail. I have to keep asking the clerk for information. I decided to talk to the supervisor and the the supervisor argued that no changed has happened instead of asking the clerk which was there for verification. He used unprofessional words as well. I mentioned to please choose his words better because the way the was talking to me was not very professional. He promised a call to let me know where my mail is the next day. Up do now no calls have been made. I will have to go to the branch and talk to hopefully another supervisor who can help me. I have not seen my mail for a long time. I hope this gets resolved soon. Tell me what would you do in my situation.
I sent a package to my son. When I checked on the delivery confirmation supposedly it was "handed off" around 4pm yesterday. It was never delivered to their house. They were home waiting for it. I want to know who and where they handed it off.
I was behind postal vehicle 1268250 on way to work this morning. The cigarette it flicked out its window hit my windshield-very non-professional for a government vehicle/employee. Also, while attempting to even get on I-5 it drove partially on side of road instead of getting into actual lane. When it finally got into the lane, it only drove about 45 MPH then tapped brakes non stop. Perhaps employee needs drivers education training?
The package did not deliver to my address BUT it was sent (by the mail carrier) to a parcel locker (according to the USPS tracking note). I do not receive it yet and feel bad/worry that my package may lost/stolen. I called the Main Postal office but no one answered.
I do not know where the parcel locker is.
Can you help/advice? Thanks. 12/08/2018
First off these guys will NOT answer their phones.Typical lazy postal employees.Second.I live in Tumwater and my lazy mail carrier keeps taking my packages to some post office in Olympia instead of driving 50 feet to drop it at my door.Never says which post office (theres at least 4 in Olympia area) and because these lazy fools wont answer their phones,I have to drive around until I find which office the idiot carrier left it at.
Our address is 3222 36thAve NE, Olympia wa. 98506
We have a new mail carrier.. i guess.. We have nad several days when we get NO mail. VERY unusual . only since the new carrair.. also mail is VERY late. We have a problem .. lets find out what s going on with this route. thanks Roger Sanford
Yesterday, a package was delivered to me that was for my neighbor. The address on the package was correct! A couple days before a neighbor brought me 3 pieces of mail that were again correctly addressed. Her address wasn't even close to mine! This has happened frequently in the past couple months. What is the problem?
this has happened 3 times, that they said they delivered packages to my house and I have not received them. Someone is always home and we watch for the mail to get it immediately, and we are not getting our packages, yet it says they left the Olympia post office. I live on Case rd. 98512, seems very strange its happened to me 3 times back to back, I think the mail carrier should make sure it goes to the right house or mailbox,
Our carrier lies about attempting to deliver packages. When I tried to confront him about why he left me a Failed Delivery notice while I was RIGHT THERE waiting for the package I'd paid to be delivered via Priority Express, he actually tried to run me down with his mail truck. My zip is 98502. This is not the first time this guy has refused to deliver and lied about it. The other thing he does is sign for packages himself and then leave them on the street instead of bringing them to the door. I wish we could all get together and take this Olympia USPS to court!!
I have a tracked letter that left Seattle over 24hrs ago and nobody seems to know where it is. I have talked to Lacey PO, the sorting center in Tacoma, the support center in Seattle. I have tried to contact Olympia PO but there is nobody to talk to, just a recording. The 800 number just goes around in circles once it has the tracking number it says the item left Seattle and is in route. This is insane! We need this item! I should have used UPS! The stupid part is that I mailed a birthday card to the same address at the same time and that got there. The tracked item is missing...go figure!
I want to log a complaint as well. Today, when I got home from work, a package was actually sitting ON TOP of our mailbox which is located at the curb! Seriously, in these days of people taking packages off porches, you're gonna leave a package AT THE CURB FOR ANYONE WALKING BY TO PICK UP?? Our normal mail carrier would NEVER do this!! Very upset about this! And, yes...I have a picture of this!
Postman came, sat in his truck right in front of my house, did not attempt to knock on my door and when I was calling out to him, he drove away.. Marked my package as "Missed Delivery attempt - Signature required". Did not even leave a notice slip in the mail or anywhere. So I cannot pick up my package. Whoever was delivering to division st sw today and yesterday. go f***ing kill yourself
How do I contact a manager at the main Olympia Post Office? You cannot leave a message at the main phone number above? The message says if you need assistance, please press "0". When you press "0", the message says you have entered an invalid extensiona and to please press "0" if you need assistance - putting you in an infinite voice message loop. Our mail carrier refused to deliver our mail today after my daughter went up to him and apologized for our dog being in the yard (on a leash) and went directly to him to get our mail. He refused to give us our mail and did not acknowledge my daughter's apology.
This downtown Olympia on Jefferson is just a nightmare when it comes to reaching a real life person and have experienced the same loop you are talking about. Even the national 1-800. Number is unhelpful and the "service" is deplorable!
• Replied to ZipCode98502
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