In today’s competitive energy market having access to reliable customer support is essential. Outfox the Market a UK-based energy supplier emphasizes transparency and customer satisfaction. For current or prospective customers seeking assistance knowing the correct contact details is crucial.
This topic provides comprehensive information on how to reach Outfox the Market’s customer support including their contact telephone number alternative communication methods and additional resources.
Outfox the Market Overview
Outfox the Market operates under Foxglove Energy Supply Limited offering energy services across the UK. They are committed to providing affordable and sustainable energy solutions to their customers.
Contact Telephone Number
To speak directly with Outfox the Market’s customer service team you can call their freephone number:
0800 103 2702
This number is available during their standard operating hours.
Operating Hours
Outfox the Market’s customer service operates during the following times:
- Monday to Friday: 8:30 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday: Closed
These hours ensure that customers have ample opportunity to reach out for assistance during the week and on weekends.
Alternative Contact Methods
If you prefer other means of communication or need assistance outside of operating hours consider the following options:
Email Support
For non-urgent inquiries or detailed questions you can email Outfox the Market at:
Emailing allows you to provide comprehensive details about your query and the customer service team typically responds promptly during business hours.
Website and Online Chat
Outfox the Market’s official website offers additional resources and support options:
The website features a live chat option enabling real-time communication with a customer service representative during operating hours. This feature is ideal for quick questions or immediate assistance.
Postal Address
For correspondence or official documents you can reach Outfox the Market at their registered address:
Outfox the Market (Foxglove Energy Supply Ltd)
16 North Mills
Frog Island
Leicester
Leicestershire
LE3 5DL
England
Ensure that all mail is addressed correctly to facilitate timely responses.
Customer Service Performance
According to Citizens Advice Outfox the Market has demonstrated commendable customer service performance:
- Overall Rating: 3.6 out of 5
- Fewer Complaints Received: 3 out of 5
- Contact Waiting Time: 4 out of 5
- Customer Commitments: 5 out of 5
These scores reflect the company’s dedication to addressing customer concerns efficiently and maintaining high service standards.
Tips for Contacting Customer Support
To ensure a smooth experience when reaching out to Outfox the Market’s customer support:
- Have Your Account Information Ready: Providing your account number or personal details will help the representative assist you more effectively.
- Be Clear and Concise: Clearly stating your query or issue will facilitate a quicker resolution.
- Note Operating Hours: Contacting during operating hours increases the likelihood of immediate assistance.
Accessing Outfox the Market’s customer support is straightforward with multiple channels available to suit your preferences. Whether you choose to call their freephone number send an email or utilize the live chat feature on their website the company’s customer service team is ready to assist with your energy-related inquiries.
By keeping this contact information handy and following the tips provided you can ensure efficient communication and swift resolutions to any concerns you may have.
