I just returned from 3 months in Scotland . I signed up to have first class mailed forwarded for three months when I returned my mail box key of 28 yrs didn’t work. When I questioned a young staffer he was ill trained to solve my dilemma. He said he would get the supervisor but after a twenty five minute wait he said he was sorry, the supervisor must be on the phone. Finally one of the other regular employees noticed I had a package on hold but explained that they sold my pobox number to someone else. I was paid up, it has been registered to me but no one can tell me why they gave my box number to someone. We can’t seem to get anyone at the supervisory level and explain what they are doing .
This is not the first time I have experienced rude service. In this case my package was delivered 10 days prior. After checking my box many times and verifying with the company that my package was, in fact, delivered to my PO Box, I went in again to filled out the yellow form with the tracking number. The employee looked at the tracking number and said, ‘ what’s that, our numbers don’t start with a 5’. I showed him the detail of the FEDEX tracking info. He rudely picked up about 10 other yellow sheets and said we will get to it as he fanned out the other yellow sheets and rolled his eyes. He then added with an attitude, ‘ and we still need to deliver the mail’. So frustrating. My package, as stated by FEDEX, was delivered to the post office. It’s not my fault. The fault seems to be on the post office side. Frustrating situation to begin with and then to be dismissed so rudely left me angry. Someone needs to have a meeting with the staff at the RSF location. They all seem to be on their high horse and customer service is last on their list.
The Netflix DVDs I usually order come broken and damaged very often. part of the reason is that they try squeeze them in my box along with much junk mail. I wish RSF post office would pay a bit more attention to the fragile items and not push them into the bix.