Today I had an online scheduled appointment with Passport Services. I arrived early, there was no line, and was told to sit and wait due to "staffing issues." After watching the employee walk around, chat with others in postal service line, I approached her. Her response was that she had to "wait for her supervisor's permission" before proceeding with my scheduled appointment, adding that "when you have an appointment with a doctor, you have to wait." Amazingly, and without the so-called permission from her supervisor, she then assisted me.
The Post Office is designed to be a customer service oriented operation. It would behoove this establishment to take action about complaints so that this behavior stops. It is evident that this employee assigned to passport services on 11/15/2018 on Barrington Ave, 90049 Post Office needs a refresher in customer service.
I LIVE AT 11933 GOSHEN AVE
i would like to report that all of our mail goes to 11931 goshen ave.
the person who live there sometime bring the deliver the mail to our building .
we lost a lot mail
i wish i could sent you the photo of how the postman delivers the mail . they just throw the mail on the hall way floor
we thing the person delivering the mail hates his job
or not being paid by the management.
we are looking for your assistance if you can solve our important mail problem.
thanks for your help anyway.
I sent a package for three day deliver -- I got stuck bouncing between two post offices. I was told to call a number where you never get to a human, told the package could be intercepted and then told that was impossible. Then I sent a package with identical contents by overnight delivery, noon delivery guaranteed ($37.90) -- it didn't arrive on the day it was supposed to, so I was entitled to a full refund. The supervisor who identified herself as Elizabeth Ivey said it was protocol that I could not get the refund until the package was delivered, even though late, or 30 days later if the package had not been delivered by then. I asked to see where that was written down and she walked away. Ultimately, she returned, but was just as rude (everyone else in the Barrington Post Office was nice). The next day, I got my refund. Four trips to the post office. For me, UPS or FedEX for stuff that matters in the future.
Often, I get mail for others delivered to my home, so would guess some of my mail goes to the homes of others. Good grief.
USPS sucks big time. If you need to send something of value, forget it, if you send something that needs a signature for legal reasons, forget it. Stock certificate pkg. requiring signature was thrown over my gate, when I tracked pkg. it said signature waived! This has happened more than once from Barrington PO and Will Rogers PO.
I had to put a vacation hold for my mail before going to the hospital. I did online and in person. I went to get it today. After 20 minutes, Elizabeth took my id and went to get the mail. Half an hour later, a guy told me she had left and couldn't find my id. 20 minutes later, they found the id but not the mail! I spent over an hour in a sling in pain and didn't get my mail. Very bad people who enjoy tormenting customers. They don't even help handicapped customers.
Our carrier left a cryptic message on the communal box for our street, "Pick up mail at Barrington until further notice." That was 15 days ago. I'm not sure, but I think that's enough time for them to get their act together. I have a call in to the Barrington office, and am awaiting the "further notice." On a scale of 1-5 stars, I'd give this crack team a black hole - they suck the life out of everything that enters the building.
Update: The carrier stopped delivering mail to our communal box because she "lost the key." They are expecting a new one to be delivered "this week." It's been 16 days - is that the best the Postal Service can do? Isn't it their job to deliver mail quickly and efficiently? I wouldn't be so irritiated if it didn't take 32 minutes both ways to get there, and another 18-27 minutes waiting to be helped in their long lines...
• Replied to Matt Davis
Guess what?! It's been a month now since our carrier lost the key to our street's mailbox... And still NO MAIL! Several neighbors have complained, and we have even called our representative.
On May 23rd, the Los Angeles Post Master General promised to "look into it." I'm not sure if "looking into it" means to stare at your visage in a mirror for 3 weeks, or falling into a black hole. Take your pick.
There are more qualified and attentive people to work this vital government job to be found working at any laundromat. #FireThemAll
• Replied to Matt Davis
I live on the same street. Can vouch for these problems. Am completely exasperated. I cannot understand how the post office can stop delivering mail without providing any notice, without providing updates, and without remedying the problem. The communal postal box is a convenience, but if it does not work, a reasonable remedy would be to deliver mail directly to the home.
• Replied to Matt Davis
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