I came to the USPS location in Irvington, AL on 02/25 and shipped three packages. Two of those packages were accepted by USPS and one package I never received confirmation that it was not scanned in by USPS. I spoke to a lady there yesterday that said that she would return my call and I have not received a return call. This was the error of USPS which resulted in delayed shipping of my item and lost sales. I would like for someone to return my call or let me know what happened to my package as the customer has already paid for the order and her funds will need to be returned. Thank you for the lost sales.
I spoke to the postmaster who basically accused me of lying. I asked if cameras could be pulled to show where I walked in with the number of packages, show the number of packages left on the counter or even the packages being removed from the packing lot. I was told only if there was an emergency. So basically it was my word against their word. Either the lady at the counter that told me to leave my packages there, walked away from the counter and the customer in the post office stole my package (which means they are trying to cover up for the employee) OR one of the employees stole my package. I'm willing to bet my life on the fact that I shipped three packages that day. It's the only order that didn't get scanned and I do not have the merchandise in my house. I feel hurt that I would be accused of lying when I know that employees use to steal magazines from the plant in which I use to work. I know someone personally that lost their job stealing from the P.O. . so to accuse me of lying and not wanting to even consider that one of your employees in not doing their job or they stole something is an awful thing to do. I want my package found or my money for the merchandise.
• Replied to Danica N Lambert
Danica N Lambert
This post office has come up with many different reasons as to why they will not pull video footage of me entering into the post office with those three boxes. I’m thinking because of the amount of the items, they don’t care that they lost my package. They refuse to admit that their postal employee improperly handled my package. The final was that my package was not considered mail until it was scanned. So regardless of the fact that their postal employee advised me to leave my package on the counter as she always does, they will not admit fault. Regardless of the fact that I was in a federal facility, there is NO evidence that entered with three boxes. They would rather call me a liar and tell me that it was my fault for listening to their employee than do what is right and return my item. Regardless of they say, I know without a doubt that I DID IN FACT ENTER THEIR facility with three boxes and only two got scanned. I will continue to write every government agency, newspaper or whoever I need to write to in order to get my complaint investigate properly. You lost my package and you should own up to it.
• Replied to Danica N Lambert
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